IT Infrastructure Management & Support

IT Infrastructure Management & Support

IT Infrastructure Management refers to managing the IT infrastructure of a company. Basically, it’s the backbone of any global enterprise. Today, the biggest stumbling block to achieving one’s business goals is a poorly designed IT infrastructure. Poor design usually lacks any of the four key characteristics of IT Infrastructure:

  • Availability
  • Reliability
  • Manageability
  • Scalability

These are also referred to as the Arms of IT infrastructure. Reliable IT infrastructure in today’s world can prove to be the biggest difference for any enterprise.

For any organization related to information technology, both IT infrastructure management and IT technical support are crucial to all operations. In fact, companies often devote a huge amount of resources for managing policies, processes, equipment, data, human resources and external contacts in order to maintain overall effectiveness.

IT Infrastructure management can be divided into three categories:

  • Systems Management
  • Network Management
  • Storage Management

IT infrastructure can also be managed by contacting various vendors, such as IBM, Hewlett-Packard or Microsoft.

 

Purpose of IT Infrastructure Management:

The main objectives of IT infrastructure management include:

  • Ensuring adherence to standards
  • Reduction in the duplication of effort
  • Promoting adaptability necessary for a changeable environment
  • Ensuring interoperability among organizational and external entities
  • Enhancing the flow of information throughout an information system
  • Ensuring that management policies and practices are in tune with the IT needs

IT infrastructure management, such as the one offered by Computer Answers, ensures that all these objectives are fulfilled with equal efficiency.

 

IT Technical Support:

IT technical support refers to assistance in managing products related to software and hardware. Several companies, such as Samsung and HP, provide after-sales technical assistance to their customers. Sometimes, these services are provided free of cost, while at other times a fee is charged from an IT technical support organization. Most companies today prefer to have in-house technical assistance and many large organizations have a complete department dedicated to this type of assistance.

Our Nearest Location To You

      Visit Us At Any One of Our 5 Convenient Locations Including Williamsburg,
      Brooklyn, Albany, Clifton Park, East Greenbush, and Schenectady

      What makes us different? How about FREE Diagnostics, repairs while you wait, and a host of other services aimed at getting you back up and running faster than anyone in the business.

      Get a Quote

      Your Name (required)

      Your Email (required)

      Phone Number

      Contact Which Location? (required)

      What's the Problem with your device?

      Your Message

      When it comes to your IT systems, there’s no room for any uncertainty or discrepancy. It’s important that your business is operating on a solid technical foundation.

      Computer Answers approaches your network infrastructure with your needs in mind. Our goal in managing your IT infrastructure is simple: we want your business to be successful and productive, while keeping your IT costs low. Computer Answers helps you reach your goals by creating a solution that works. We provide immediate maintenance and support for your network, treating our clients as an extension of our business.

      Here are just some of the features of our comprehensive IT management services:

      • Proactive systems and network monitoring
      • Instant remote support
      • Guaranteed on-site response time within 24 hours
      • As-needed remote access to your network
      • Network security and monitoring
      • Off-Site backup of your valuable data
      • Ongoing IT efficiency and productivity enhancement consultations
      • Ongoing documentation of network progression and statistical data
      • Reduced hourly rates for on-site visits
      • Reduced rates on telephone technical support
      • Affordable IT solutions

      Every client gets a customized IT solution, built upon working relationships that let our experts personally understand and accommodate all of our client’s unique needs.

      You will be assigned a technician who will know your network in and out; if you have a problem or difficulty he/she will be the liaison to help. Having only one technician dedicated to your case is extremely beneficial. It enhances our ability to better serve you and lessens confusion often encountered when dealing with different technicians.

       

      Service Levels

      We offer several service agreements/options tailored for different kinds of organizations and their needs.

      Ongoing Support

      This is Computer Answers’ most proactive, hands-on option for medium and large organizations. You can rest easy knowing your IT systems are in the hands of our seasoned and expert staff. Analogous to having your own in-house technical team, your business benefits from immediate response times and proactive practices that help ensure minimal downtime and a problem-free work environment. Pre-emptive Per-incident Support This option is great when you need experienced and knowledgeable experts who are readily available to support your networks, but don't need on-going support. You can save on our already-competitive rates and you get the added bonus of priority assistance. Per-incident Support This option is perfect if you have a small business or home office. Our technicians can help you as needed, and with special tasks such as file recovery and system upgrades. You'll benefit from the professional service that cares about your technology investment.
      Call For Quote

      Pre-emptive Per-incident Support

      This option is great when you need experienced and knowledgeable experts who are readily available to support your networks, but don't need on-going support. You can save on our already-competitive rates and you get the added bonus of priority assistance.
      Call for Quote

      Per-incident Support

      This option is perfect if you have a small business or home office. Our technicians can help you as needed, and with special tasks such as file recovery and system upgrades. You'll benefit from the professional service that cares about your technology investment.
      Call for Quote